Resolved · lasted 1 h

Sendcloud outage on October 27

Reports for Sendcloud jumped to 10 an hour and stayed high for 1 h.

Started: 8:00 AM; October 27, 2026 · UTC
Back to normal: 9:00 AM; 1 h later
Peak: 10/hr; 10× normal
Sendcloud’s incident: 2 h 27 min; Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services

Reports during the outage

6:00 AM10:50 AM UTC

Resolved8:22 – 10:49 AM · 2 h 27 min

Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services

Resolved · 10:49 AM
This incident has been resolved. After a period of monitoring, we have confirmed that all affected services are operating normally again. We apologize for the disruption and thank you for your patience.
Monitoring · 9:09 AM
A fix has been released and our services are recovering. We are closely monitoring the platform to confirm that performance has returned to normal.
Identified · 8:53 AM
Update: We are currently experiencing degraded performance and errors affecting multiple Sendcloud services, caused by high load. Our engineering team is actively working on a resolution. Impact: • Sendcloud panel: Users may see errors or slow loading. Some orders may load with greyed-out fields, or appear in Incoming orders without a shipping method (or with an incorrect default one). • Public API: Increased latency and errors across API requests. • Dynamic Checkout / Checkout API: Slower checkout page loads and possible checkout failures due to timeouts. • Return Portal: Users may experience errors or slow loading. • Invoice / payment page: Users may experience errors when loading the page.
Identified · 8:22 AM
We have identified an issue with order loading and viewing in the Sendcloud Panel. We are currently working on a fix. Thank you for your patience!