Nextiva outage on August 13

NextivaONE and NextOS Platform Login/Access Issues

1. Resolved · 5:58 PM

   All services have continued to remain stable after resolution actions. Incident is resolved.

2. Monitoring · 5:10 PM

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

3. Identified · 4:32 PM

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

4. Identified · 4:10 PM

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

5. Identified · 3:32 PM

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

6. Identified · 2:49 PM

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

7. Identified · 1:59 PM

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

8. Investigating · 1:16 PM

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.