Resolved · lasted 3 h
Nextiva outage on August 7
Reports for Nextiva jumped to 24 an hour and stayed high for 3 h.
- Started
- 4:00 PM
- August 7, 2026 · UTC
- Back to normal
- 7:00 PM
- 3 h later
- Peak
- 24/hr
- 12× normal
- Nextiva’s incident
- 2 h 34 min
- Nextiva Contact Center Login Issues
Reports during the outage
What Nextiva said
status.nextiva.comNextiva Contact Center Login Issues
- Resolved · 6:55 PM
This incident has been resolved.
- Monitoring · 6:12 PM
We are continuing to monitor for any further issues.
- Monitoring · 6:11 PM
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
- Identified · 5:39 PM
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
- Investigating · 4:53 PM
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
- Investigating · 4:21 PM
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
Nextiva posted its first update 22 min after reports started rising.
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