Resolved · lasted 7 h
NetDocuments outage on September 18
Reports for NetDocuments jumped to 110 an hour and stayed high for 7 h.
- Started
- 2:00 PM
- September 18, 2026 · UTC
- Back to normal
- 9:00 PM
- 7 h later
- Peak
- 110/hr
- 110× normal
- NetDocuments’s incident
- 72 h 33 min
- Smartview Document Previewing
Reports during the outage
What NetDocuments said
trust-us.netdocuments.comSmartview Document Previewing
- Resolved · 4:30 PM
The issue affecting SmartView document previews in the US Service has been resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- Monitoring · 3:27 AM
We have remediated the issue affecting SmartView document previews in the US Service and are continuing to troubleshoot Azure connectivity with our third-party partners. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/
- Investigating · 3:56 PM
We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service. All other features of the Service are functioning normally. Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved. We will continue to update this post as more information is available. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
NetDocuments posted its first update 1 h 57 min after reports started rising.
What people said
- bhris8:17 PM
cannot login
1 comments during the outage
Is NetDocuments down right now?
Live status, today’s reports and other past outages.