Resolved · lasted 7 h
Honeywell outage on November 2
Login and server connection are not working for users. Thermostats can still be controlled via the Resideo Smart Home app. Honeywell is investigating an issue that may impact thermostat access and control within Total Connect 2.0. Alarm delivery is not impacted.
- Started
- 10:00 AM
- November 2, 2026 · UTC
- Back to normal
- 5:00 PM
- 7 h later
- Peak
- 250/hr
- 250× normal
- Honeywell’s incident
- 1 h 19 min
- Total Connect Comfort (TCC) - Partial Outage
Reports during the outage
What Honeywell said
status.resideo.comTotal Connect Comfort (TCC) - Partial Outage
- Resolved · 12:40 PM
Total Connect Comfort (TCC) app and website login have been restored.
- Identified · 12:22 PM
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
- Investigating · 11:21 AM
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Honeywell posted its first update 1 h 22 min after reports started rising.
Is Honeywell down right now?
Live status, today’s reports and other past outages.