Help Scout

Is Help Scout down?

Live Help Scout status, outage reports and problems from the last 12 hours.

No, it's up

0 reports in the last hour.

11:09 PM2:09 AM5:09 AM8:04 AMNow
Status

Official updates

status.helpscout.com

Operational· Status page right now

Help Scout says everything is up

  • AI Services → AI Answers
  • AI Services → AI Assist
  • AI Services → AI Drafts
  • AI Services → AI Summarize
  • Beacon
  • Docs Sites
  • +7 more, all up
PlannedMaintenance

Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026,…

1 update

What's broken for you?

No issues reported recently

Chatter

Also check

All Work & productivity →

Help Scout outage FAQ

Is Help Scout down right now?

No, it's up. 0 reports in the last hour.

Is Help Scout down for everyone or just me?

It looks like it's just you. Reports for Help Scout are at their usual level, so try reloading, checking your connection, or signing out and back in.

What problems are people reporting with Help Scout?

Nobody has said what's broken with Help Scout in the last hour. If something isn't working for you, pick it above so others can see.

When was the last Help Scout outage?

Reports for Help Scout haven't spiked in the last 30 days.

Does Help Scout have a status page?

Yes. Help Scout posts updates on its official status page, which currently says operational. Go to status page →

What can I do if Help Scout isn't working?

Check this page and Help Scout's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

How do I report a Help Scout problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

How does Instatus Now know?

We combine reports from people on this page with Help Scout's official status page, which we check every minute.

What is Help Scout?

Help Scout is a customer service platform that provides help desk, live chat, and email support tools. Visit website →

From the Instatus team

Down happens.
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Take a lookFree plan available

Down right now

Ranked by reports in the last hour

Chase

119 reports · 2× normal

#1
  1. #2War Thunder9 reports
  2. #3Life3607 reports · 4× normal
  3. #4iNet4 reports
  4. #5U.S. Bank4 reports
  5. #6VirusTotal4 reports · 4× normal
  6. #7G2A3 reports · 3× normal
  7. #8Instant3 reports
  8. #9Juicebox2 reports
  9. #10Agence du Numérique en Santé0 reports
  10. #11Aitoearn0 reports
  11. #12Androidacy0 reports

Hit ▲ if it's broken for you too. Counts are reports in the last hour.