athenahealth outage on October 21

athenahealth Limited Service Availability

1. Identified · 7:50 PM

   <div style="font-size: 14px; line-height: 1.55; color: #3f3f3f"><p style="margin: 0 0 16px">We have identified a likely cause of the issue and are working to restore normal service.</p><div style="margin: 0 0 16px; padding: 12px 14px; background-color: #f7f8fc"><p style="margin: 0 0 12px"><strong>Current impact:</strong><br>Some users may continue to experience errors, degraded performance, or limited access while remediation is in progress.</p><p style="margin: 0"><strong>Next update:</strong><br>We will provide another update in 30 minutes or sooner if recovery status changes.</p></div><p style="margin: 0">We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.</p></div>

2. Investigating · 12:57 PM

   <p><span style="font-size: 13px; font-family: Poppins"></span>We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!<br></p>