8x8 outage on September 1

Telephony issues in US Region for Contact Center Cusotmers

1. Resolved · 10:42 PM

   <p>8x8 has confirmed resolution. US Telephony traffic has remained stable since 1:47 PM PDT (4:47 PM EDT). We are performing a full root cause investigation and we apologize for the interruption.&nbsp;</p>

2. Monitoring · 10:00 PM

   <p>8x8 continues to see stability with call traffic in the US region.&nbsp;<span style="font-size: inherit">If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further.</span><span style="font-size: inherit">&nbsp;&nbsp;</span><span style="font-size: inherit">We'll continue to monitor and provide further updates once fully confirmed.&nbsp;</span></p>

3. Monitoring · 9:03 PM

   <p>8x8 has implemented mitigation and are working to confirm resolution with customers. All telephony should now be operating normally. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll post a final update once fully confirmed.&nbsp;</p>

4. Investigating · 8:44 PM

   8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.&nbsp;

5. Investigating · 8:23 PM

   <p>8x8 is currently experiencing telephony issues affecting Contact Center customers in the US Region. We are currently investigating and will provide updates as they become available.&nbsp;</p>